There are many different types of clients. Some clients have one specific question, some fire off a series of questions as soon as they enter the chat suite. It is the job of the advisor to make sure the overall reading is clear. A good way to make a reading clear is to use simple language when possible, and create a structure for the reading. If all else fails, feel free to ask the client if the reading is clear.

This may win the ‘duh’ awards, but providing answers to the client's questions is the best way to have great readings. Often times connecting to energies can bring forth information that isn’t immediately relevant to the client’s question. Make sure to stay focus.

Clients come from around the world to have live readings on Kasamba. They bring with them different cultural norms. The best way to circumvent an unfamiliar approach to a live chat reading is to be polite and understanding. Patiently explain to the client what he or she can expect in the chat reading.

Clients search for spiritual guidance because they want insight on deeply personal questions. It is important that the client feels safe and appreciative enough to open up and share their experience. As every advisor knows, a good reading is a team effort. Therefore, creating a comfortable environment where the client feels free to express themselves is a key to a great session.

Maintaining the right chat pace is important to creating the best client experience. Because clients cannot see you face to face, an advisor should always be in control of the conversation, sharing with the clients what is happening and when they can expect a response. The client is already searching for spiritual guidance in the chat, he or she shouldn’t have to look for the advisor too.

As all advisors know, a great reading is the result of teamwork. If the client is participating in the chat by helping the advisor focus on the most important areas, he or she has already done a great deal of the work. Help you clients participate by asking them questions to help hone in on what type of guidance they seek. Also after a long reading, check in with your clients to make sure they understand and if they have any follow up questions.

Clients come to you for readings because you are experts. Show it! As you are conducting the live reading, explain to the client what is happening. If you are doing a tarot reading, share with them which cards were pulled and what it means. If you are doing a love reading, share with the client your reading tools how that will help channel the correct energy.

The tone of the chat should always be positive. This doesn’t mean you need to tell the client exactly what she or he wants to hear, but that the message should be conveyed in a positive tone.